Terms & Conditions
RIMPLE AND HARPREET COUTURE – TERMS & CONDITIONS
1. Disclaimers
1.1. Handcrafted Nature of Products: All RAH outfits are meticulously handcrafted using vintage fabrics, threads, sequins, zaris, and other natural materials. Due to the handmade process and the inherent characteristics of these materials, slight irregularities or variations may occur. These are not defects but a testament to the artisanal nature of the product, making each piece unique and exclusive.
1.2. At RAH, we believe true beauty lies in individuality. Every piece we create is handmade, and with that comes the magic of human touch—no two creations are ever the same. We are not in the business of repetition or mass production. Each RAH ensemble is a one-of-a-kind expression, shaped by the hands, hearts, and histories of our artists. Our designers, artisans, and craftspeople bring their own perspectives, and passion into every thread, every stitch. It’s this soulful craftsmanship that makes every piece truly unique—crafted with intention, made with love, and meant to be yours alone.
1.3. Possibility of Color Variations a. Actual product color may vary from what is seen during virtual video calls. b. Color perception varies across devices due to different screen displays and individual visual differences. Lighting at the time of photography can also impact how colors appear. c. Images on platforms like Instagram are captured under professional lighting, and colors may differ from the actual product. d. Production pieces may show slight color variation from store samples due to factors like fabric aging, different yarns, and natural variation between dye lots. Products labeled with the same color name may still vary slightly in shade. Embroidery, cuts, styles, fabrics, decoration components may vary slightly from the original sample shown, according to availability of raw material, customer size, measurements or specific customization requested by the customer.
1.4. Change in style based on customization a. The cut of the outfit and the overall look may vary from sample, if specific changes have been made in the sample as per the client’s requirement. b. The neckline and shape of the neckline for various suits and lehenga blouses may change in case there is a change in the neckline depth of the blouse or change in the style of the neckline from the sample. RAH samples are normally designed with an average neck depth of 11. 5”– 12.5”. c. Incase client increases/reduces the length of the sleeves or length of the blouse the embroidery of the outfit will change as embroidery might be extended or reduced as required and will not be same as sample.
1.5. Outfit Inclusions: All womenswear RAH outfits displayed instore/ online comprise of 3 components set unless specified otherwise. Accessories such as potli, belt, footwear, parandi, additional Dupatta/ veil etc. which might be part of display or shoot are not included in the price and are optional addons and will be charged extra.
2. General
2.1. Base color swatches are shared with clients upon request at the time of placing the order. Lead time for providing swatch is 2-4 weeks depending on various factors like fabric availability, shipping time etc. Swatches are not provided for outfits that involve the printing of base fabric.
2.2. RAH does not give sampling or embroidered swatches; only base color cuttings can be provided on request.
2.3. If the customer’s size changes from the time of placing the order to the time of delivery, the company is not liable for the same. All measurements need to be signed off by the customer. In certain cases, a further amount might be chargeable depending on the scope of work.
2.4. Every effort will be made to accommodate all requirements of the customer or specific customization to the sample shown. It may not be possible to implement all of them and the same shall be communicated by the consultant.
2.5. Once delivery of the outfit is accepted by the client it cannot be returned, exchanged or altered.
3. Trials and Alterations
3.1. Instore Deliveries
a. For all fresh orders with in-store trials and deliveries, any minor fitting alterations required will be done by the RAH team before the final delivery.
b. If the client requests major alterations beyond standard fittings—such as design changes, or additions like tassels, borders, or cancan not included in the original order—additional charges may apply based on the scope of work.
c. If the customer’s size changes from the time of placing the order to the time of delivery, the company is not liable for proper fittings, alterations might be required and additional time will be required for fittings that are doable. All measurements need to be signed off by the client.
d. For all fresh orders any alterations / finishing /dry cleaning required post the final delivery of the outfit at a later date will be chargeable depending on the scope of the work.
e. For discounted stocks at store or during sale, any alterations /finishing/dry cleaning are chargeable as per company policy and current factory rates.
3.2. Non-Instore Deliveries/ Shipped Orders
RAH encourages & recommends clients to take instore trials before taking final delivery, we understand that it might not be feasible for all clients.
a. For international and outstation deliveries without an in-store trial, the consultant will share photos/videos of the ready outfit with the client before dispatch, as per the client’s request.
b. Consultant will also ensure that outfit is made as per the client measurements shared by the client while placing the order.
c. Once the outfit is dispatched and in case any additional alterations are required in such cases, the client should get it done at the local level at their own cost.
d. If major alterations are required and cannot be done locally, the RAH team will be happy to assist. However, all shipping and logistics costs for sending and collecting the outfit from the RAH store will be borne by the client.
4. Cancellation Policy
4.1. Orders once placed cannot be canceled nor any changes will be accepted for the outfit once the order is placed.
4.2. Advance booking amount / Token amount is non-refundable nor can they be converted into a credit note or adjusted against any other order/outfit. In case the client wants to cancel the order, any amount paid stands to be forfeited.
5. Payments Terms
5.1. Complete 100% advance is required at the time of placing the order (MTO/Ready Sale) irrespective of the mode of payment.
5.2. All orders are processed only when complete advance amount is received (Received is considered once the payment is reflecting in RAH Account)
5.3. In case of delay in the payment by the client, the delivery date will shift forward automatically in accordance to the payment receipt date. The Client’s sales order will be modified accordingly.
5.4. If the advance amount is not paid within the stipulated time discussed at the time of placing the order, then the order stands to be put on hold or canceled as per the company’s policy.
5.5. Delivery will be done once the complete payment is received and applicable shipping charges are received by RAH (Received is considered once the payment is reflecting in RAH Account).
5.6. International Orders:
a. Any order, where the orders is placed via video call and payment is received via international remittance or where the order is being delivered outside India are considered International Orders.
b. Brand charges 10% extra on the selling price for all international orders.
c. We do not accept international credit cards as form of payment.
d. Brand might request for ID proof for International Clients if the payment is being done via debit card.
6. Customizations and applicable charges
6.1. RAH does not undertake changes or customizations beyond the approved sample. However, minor adjustments based on client measurements or specific needs may be accommodated upon mutual agreement.
6.2. Customization charges are additional and will be quoted separately, based on the scope of work.
6.3. Once the outfit’s design, style, and any customizations or add-ons are finalized, the final price will be shared. Add-ons such as a second dupatta or head veil not shown in the store sample will be charged over and above the outfit’s tag price.
6.4. Prices may vary depending on size and customization requirements and will be confirmed at the time of order placement.
6.5. No add-ons—including potlis, belts, kaliras, clutches, veils, extra dupattas, etc.—can be added once the order is confirmed and signed off by the client.
6.6. All client specifications—such as measurements, sleeve/blouse length, neck depth, tassels, heel height, and any add-ons—must be clearly documented on the estimate sheet at the time of finalizing the order. Verbal discussions not reflected in the signed scope of work will not be considered during production. Clients are requested to review the estimate sheet carefully before signing.
7. Shipping, Logistics and Deliveries
7.1. Incase client chooses to get the outfit shipped instead of taking an in-store delivery. Brand gives the option of courier services and the same is optional, clients can choose to arrange their own logistics services for delivery.
7.2. Shipping costs for both Domestic & International are not included in the outfit price and are charged as per the prevailing rate and surcharges.
7.3. The company is not liable for any delays due to holidays, natural calamities, courier services etc. Consultant will share tracking details with the client once received from the courier company. Company uses DHL/FedEx for International deliveries.
7.4. In case of any lockdown or working restriction imposed by the government that hampers the day-to-day functioning of the factory and artisans, the delivery date of the outfit will be revised based on the readiness of the outfit. Deferred date will be calculated based on the number of days such lockdown/restriction was imposed for + 7 days.
8. All disputes, if any, will fall under New Delhi Jurisdiction. Acceptance: As a customer, I hereby agree to abide by the terms and conditions as mentioned above by Kinkhwab, an authorized seller for brand Rimple and Harpreet. I understand that post my signature company will generate the advance voucher for my order.
For all customer service or post sale related queries, please write to us at info@rimpleandharpreet.com with your AV number and Consultant name, our team will revert to you at the earliest.
